ARCO GROUP – Returns Policy
Return policy for all products you buy at Arco Chemicals, Arco Motor, Arco Service, and Arco Group
Online website.
If you’ve changed your mind
Refunds
From 8 th of February until further notice, we will not provide a refund where you have changed your
mind about products purchased from Arco Group.
Exchanges
We will happily provide an exchange where you have changed your mind about a product purchased
from Arco Group provided that the product:
- is returned to us with a receipt within 7 days of purchase;
- is in its original condition, including with packaging; and
- has not been used and, if a perishable product, is not expired or within 2 days of expiry.
Faulty products
With Proof of Purchase
If the product you buy from Arco Group is faulty then we will cheerfully refund the purchase price,
exchange or repair the product.
For some high value items, Arco Group reserves the right to have the product assessed for acceptable
quality prior to providing you with a suitable remedy. For products that cannot be assessed in-store, we
will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment.
It may be more convenient for you to liaise with the manufacturer directly (which may be more time
efficient). You certainly have that option. Our service desk staff are happy to provide you with their
relevant contact details to assist you.
To make a claim under the Arco Group Returns Policy, you must return the relevant item (covered by
the Arco Group Returns Policy) at the service desk of Arco Group at Vaitele, Apia Samoa. Any cost
incurred by you in bringing the item to the service desk will be borne by you.
Without Proof of Purchase
If you do not have proof of purchase and you wish to return a faulty or defective product, we will, at our
option, provide you with an Arco Group returns form to the value of the purchase price. Where
applicable, products may be returned to the manufacturer for repair or exchange, or we may reimburse
you the purchase price in the original payment method.
You will be required to provide identification showing your name, address and signature in the above
instances and these details will be recorded for loss prevention purposes. If you wish to obtain
information on our Privacy Policy, you can find it at www.arcogroup.ws
Additional Information
- If your product cannot be easily returned to Arco Group store because of the nature of the fault, the size of the product or because it is affixed to your premises, please contact us and we will arrange for the product to be assessed and a suitable remedy provided.
- Where applicable, when you return a product, we ask that you return the product with accessories and instruction manuals.
- Where you return an item to us and that item requires a repair, you should be aware that the repair of that item may result in the loss of any user-generated data stored on the item. Examples of user-generated data include files stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs stored on a portable media player, games saved on a games console and files stored on a USB memory stick. You should also be aware that, in some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.